“Help, I Need Somebody”
Cliché? Yes, but it helps lay the question on how users figure their way out of SNAFUS in applications they use.
There are loads of different ways of presenting a Help Section to users of a website or application. While there are a number of options on Windows for authoring Help modules, predominantly including Macromedia’s RoboHelp, a nice cross-platform solution has been brewing care of Electric Butterfly.
I mention this only because I’ve been beta-testing it for some time and have come to like it quite a bit. It standardizes and visualizes the building of a Help module/section and offers a visual Table Of Contents (TOC) builder. It’s certainly worth a look.
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